When people talk and post about automation, often I see the mention of hours saved or work that gets removed as one of the primary goals. There is more to automation than that, and in my opinion your focus should…
Our latest article about the use of AI in communication-related tasks in customer service and psychology reveals some essential insights: Although customer service and psychology are often considered human-centric fields, AI offers significant potential to enhance self-service and other areas…
The year 2023 will be remembered for many tragic events, such as the civil war in Sudan, the Hamas attack against Israel, and Azerbaijan seizing Nagorno-Karabakh. At the same time, 2023 marks the beginning of a new era of digitalization…
In IT, there is always a shortage of developers, be the reason tight budgets or lack of skilled experts. Citizen development, the practice of empowering non-IT professionals to build applications and automate processes, is offered as a potential solution. But…
